How digital healthcare provider Omada Health uses behavioral science, connected technology and customer service in the fight against chronic disease
Zoholics 2019 show review - assessing Zoho's big market play and learning from Zoho Analytics customers
At the end of Zoholics day two, the big story remained the same: the rise of Zoho One. But the context deepened - from software pricing disillusionment to the need for savvy partners. Zoho Analytics stories resonated.
Unilever is using Google Cloud to help it create 1 billion one-to-one relationships with its consumers
We speak to Alex Owens, VP Global People Data Centres at Unilever, about how the company is using Google Cloud to better target its consumers.
Zoholics 2019 review - Zoho One customer Purolite shares lessons on cloud adoption and adapting to change
Zoholics 2019 was a milestone event for Zoho, with important product announcements - and an upstart challenge to new rivals. Early highlights include these four lessons on cloud software transitions from Zoho One customer Purolite.
At the Dublin-based contract research organization, CIO Tom O’Leary looks forward to using technology to make trials of life-changing and lifesaving drugs less burdensome to patients
US healthcare giant McKesson is moving to the cloud and digital as fast as it can - that means big changes in how it handles data security and identity
UK-based e-commerce venture PetShop delivers petfood as a service after moving its operations to NetSuite's cloud ERP platform
Real-time for the win - how Donnelly Custom Manufacturing excels at short-run manufacturing with IQMS
Some say short-run manufacturing is the future. For Donnelly Custom Manufacturing, it's driven their success for 35 years. In this diginomica exclusive, we share what Donnelly has learned about succeeding in short run manufacturing - and the challenges they've overcome.
The UK-based manufacturer of static holiday homes and lodges has selected Infor CloudSuite Industrial as a platform for product customisation and future growth.
With all the hype around customer experience at Adobe Summit, it's time to put it to the test. Here's what I learned from the CTO of Adobe customer Avianca Airlines about their ambitious transformation project.
McDonald's splashes out $300 million on its very own AI tech firm - personalised burger menus on the way!
The CX hype at Adobe Summit day one was no surprise. Adobe countered that hype by featuring customers making digital moves - none more persuasive than Chegg. Here's my day one analysis.
Oracle MCX 2019 - Blue Cross Blue Shield of Michigan shares why moving to the cloud is just one part of business transformation
I've done plenty of stories on moving legacy systems to the cloud. But at Oracle Modern CX 2019, I dug into a story of a deeper transformation. Here's how Jac Amerell of Blue Cross Blue Shield Michigan earned buy-in for change - and the business case to fund it.
As enterprises adopt AI and pursue digital transformation, people still have a central role, say speakers at this week's Unleash London event